Privacy and cookies

What we collect

When you ask for a quote we collect your name, phone number, email address, postcode, vehicle registration, what you need and what you tell us about your car, plus any video or photo of the problem you choose to send. We use these only to deal with your enquiry: to price it, call you back, and quote and book your repair.

When you enter a registration, we look up the vehicle's make, model, engine and gearbox with our vehicle data supplier (HaynesPro) so we can find the right gearbox and price. Only the registration is sent.

We email you your quote, and if you haven't booked in after a couple of days, one reminder. After a repair we may email you once to ask for a Google review. We don't send marketing emails, and we don't sell your details or pass them to anyone else for marketing.

We also record which advert or website sent you to us, so we know which advertising works.

How long we keep it

Enquiry details are kept in our customer system for as long as we need them to deal with your enquiry and any work we do.

Cookies

We use one small cookie of our own to remember your local branch, so we can show you its phone number and details. It's set when you choose a branch, arrive from one of our local websites, or, as a best guess, from the town your internet connection is in (we never store your location). You can change it at any time with “Change” at the top of the page.

With your consent we also use Google and Meta (Facebook) cookies to measure which adverts bring us customers. If you decline, these cookies aren't set and the site works the same. To change your choice, clear this site's data in your browser.

Your rights

You can ask to see, correct or delete the details we hold about you. Call 01795 668080.